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Direct Payment Scheme

Direct payments are local Health and Social Care (HSC) Trust payments for people who have been assessed as needing help from social services, and who would like to arrange and pay for their own care and support services instead of receiving them directly from the local trust.


How do I get a direct payment?


To get a direct payment you firstly need to have an assessment from the local council/trust. The assessment and the process will differ depending on if you are a carer or the person being looked after.


How can we help? 


We can help you by appointing one of our team members to become your virtual support worker through our app, website and mobile friendly website where you can contact us for our support such as getting your letters written, responded to, translated into BSL via recorded video. We will also make and answer phone calls for you through the same method. Please contact us for quotations and setup a free trial account to see if we are a suitable provider for your needs. 


I live in England, can I get support from you? 


You can get direct payments from anywhere in the United Kingdom, please click here to find out more details based on where you live. 


For further information on assessments, please click here


I am on benefits, will it affect my benefits? 


If you are given direct payments then you need to pay the provider in full or it will be counted as earnings and it may affect your benefits. For an example, if the council agrees to Direct payments that you are given as a carer to purchase services to meet your needs as a carer are not counted as ‘income’ for any benefits you receive, and so would not affect any of your benefits. 


Direct payments that the person you are looking after is given to purchase services to meet their needs are not counted as ‘income’ for any benefits they receive, and so would not affect any of their benefits.


However, if the person you are looking after pays you or anyone else with their direct payments, then this would count as ‘earnings’ and might affect any benefits you, or anyone else being paid, gets.





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